Shipping Methods

SHIPPING

STATESIDE MERCANTILE ships from Philadelphia, PA via USPS Priority or Priority Express mail with insurance.

SALES TAX WILL BE APPLIED WHERE APPLICABLE.

All orders placed by 12pm EST (Eastern Standard Time) will ship the same day, not including weekends and holidays. USPS claims 1 – 3 days for priority delivery and 1-2 days for express delivery.

Please note that some handmade, custom, or pre-order items may take longer to ship. This will be stated in the items description if applicable.

RUSH SHIPPING: If it’s after 12pm, or a weekend and you want rush shipping, please email us at stateside.mercantile@gmail.com and we’ll let you know if this is possible. There will be a $200 minimum purchase for most rush orders. 

INTERNATIONAL ORDERS

Please note that international recipients are responsible for duties, taxes, and brokerage fees upon delivery.

  • We currently ship International Orders via USPS International Priority (6-10 business days) or International Express (5 business days). You will be prompted to specify your preference at checkout. *Please note these shipping times are not guaranteed by STATESIDE MERCANTILE. Customs may hold packages which is out of our hands.

Once an order is given to a USPS carrier the item becomes that carrier’s responsibility and STATESIDE MERCANTILE is no longer liable. STATESIDE MERCANTILE is not responsible for any packages lost or damaged while in transit to a destination outside of the USA.

 

 

Easy Returns & Exchanges

RETURNS

It's important to us that you are in love with your purchase. However, in order to not conflict with our designer's consignment/custom agreements, we must enforce a strict return policy.

If the merchandise is unworn and in perfect condition with tags still attached (if applicable), you may return the item(s) within 14 days of the received date for an exchange or a full refund. We cannot refund any shipping or handling fees related to your purchase or return. Please print our RETURN FORM, fill it out and include it in the package. Please carefully package the item(s) preferably in their original packing materials and mail it via USPS with delivery confirmation (or another comparable service with tracking). Once your item is received, your return will be processed within 5 business days and you'll hear from us via email then.

EXCHANGES

If you plan to make an exchange, please email us at stateside.mercantile@gmail.com , “EXCHANGE” in the subject line - so we can put the item on hold if needed.

  • Sorry, but we cannot except returns for beauty products, swimwear, underwear, or custom items. We also cannot accept returns on sale items at 50% off or higher.

Ship the merchandise prepaid and insured to:

SSM RETURNS
2522 Coral Street
Philadelphia, Pa 19125

 

  • Please note we are not liable for lost returns. Please add insurance and tracking to your package.